Care Coordinator Onsite

Career Opportunities with East River Medical Imaging, PC

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Careers At East River Medical Imaging, PC

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At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together, they represent all areas of sub‑specialty medical imaging, including cross‑sectional, musculoskeletal, oncologic and neuroradiology. The Care Specialist is responsible for managing a heavy call volume, providing relevant information, and scheduling appointments as appropriate.

The specialist will assist patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. You accurately record patient information, prevent double‑bookings, and route patient calls to the correct department or individual. This position requires close attention to detail, impeccable phone etiquette, working knowledge of common medical terminology, superb data entry and communication skills.

• Guide patients to fill out forms and other inquiries before their appointment
• Resolve new patient concerns and questions prior to their appointment
• Schedule patient appointments
• Educate patients on our services, insurance policies, hours of operation, locations and preparation for exams
• Explains procedure to patients
• Collaborates with all care providers to assist in the provision of quality/ patient care
• Maintains detailed knowledge of protocol requirements and policy changes
• Monitors and moves patient safely and timely through procedures
• Trains appropriate personnel when needed
• Immediately attend to emergent issues
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Adept at building partnerships and working collaboratively with a team to meet shared objectives and goals
• Actively seeking new ways to grow and challenge yourself, using both formal and informal development
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
• Other duties as assigned

• Accurately collect all patient information according to confidentiality standards and HIPAA requirements

• Route calls to the appropriate department or individual

• Passionate about working in a healthcare setting and committed to delivering a best-in-class patient experience
• Ability to handle acutely ill patients in stressful situations with a positive demeanor

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving:
Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.

Customer Service:
Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Adaptability/Dependability:
Follows instructions, responds to management direction;
Accepts criticism and feedback;
Adapts to changes in the work environment;
Changes approach or method to best fit the situation;
Manages competing demands. Commits to doing the best job possible by working the necessary hours to complete assignments;
Keeps commitments;
Meets attendance and punctuality guidelines;
Responds to requests for service and assistance;
Takes responsibilities for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Quality:
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Language Ability:
Ability to respond to common inquiries, ability to read, write and comprehend instructions, correspondence, and…