Patient Services Representative

Location: West Nyack

Optum NY/NJ, is seeking a Patient Services Representative to join our team in West Nyack, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representative to join our team. The Patient Services Representative is responsible for the completion of set processes and protocols.

Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

The Patient Services Representative greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors.  The Patient Services Representative receives payments from patients, issues receipts and posts payment data.

Schedule:

Seven days a week, (365 days a year) a 38-hour work week, consisting of 4 10-hour shifts, between the hours of 6:00 am to close (approximately 8:00 pm). The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends

Location:

2 Centerock Road, West Nyack, NY 10994

Primary Responsibilities:

Adheres to standards of professionalism set by the Practice Always maintains professional appearance by adhering to dress code and wearing identification badge

Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

Functions as a member of a team committed to quality patient care Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice

Attends and participates in mandatory quarterly staff meetings / huddles

Completes Mandatory Education timely and consistently

Attends and participates in training, review classes and projects as assigned

Handles difficult situations and people with tact, professionalism and H.E.A.R.TAccurately documents patient complaints and concerns, ensuring the patient feels heard and supported. Appropriately escalates issues to the designated personnel for timely resolution

Demonstrates good judgment in escalating difficult situations and people to Management personnel

Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after-weekend absences, tardiness and early departures, and long meal periods in accordance with the policy

Promotes a positive work attitude, fostering teamwork and acceptance of management decisions

Supports on-site training initiative for new Patient Services employees

Assist co-workers whenever possible, to achieve office goals and patient satisfaction

Works independently, takes initiative in completing assignments and does so without reminder

Completes all miscellaneous work assigned by Director, Assistant Director, Manager, Supervisor, Team Leader or Physician accurately and in a timely manner

Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session

Communicate with clinical staff to keep patient informed of appointment status

Verifies insurance eligibility and coverage by phone, independent website, RTE or EPIC at time of service

Verifies patient demographic and insurance information at time of visit. Ensure all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system

Provides, explains and reviews for accurate completion, all Registration forms, consent forms and obtains signatures as required

Provides and explains the Authorization to Release Health Information to patient at their request and documents appropriately

Discusses balances due, including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via check, money order or credit card in…