Patient Care Assistant (FGP) - Brooklyn, Pediatrics

Position Summary

We have an exciting opportunity to join our team as a Patient Care Assistant (FGP) in Brooklyn, Pediatrics. The PCA assists with administrative and patient care responsibilities to support efficient practice workflows. Responsibilities include reception, registration, answering phones, escorting patients, and completing clinical tasks within NYS scope of practice as needed.

• Greets patients and completes check‑in and check‑out processes.
• Answers phones and schedules appointments.
• Addresses questions or routes calls/messages to appropriate contact.
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit.
• Validates patient medical record per FGP guidelines when accessing and/or updating information.
• Takes vital signs and records them in Electronic Medical Record.
• Assists with collection of lab specimens.
• Supports FGP access and quality initiatives.
• Performs other duties as needed.

• Completes necessary intake including vital signs and other tests within defined scope of practice.
• Follows guidelines for validating patient medical record when accessing and updating information.
• Assists with maintaining patient flow to and from exam/treatment rooms, escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures appropriate translation services or equipment is in place prior to the start of visit.
• Preps the appropriate patient encounter ensuring all relevant information is up‑date.
• Reviews and imports any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter.
• Works with clinical team to ensure log books related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Maintains patient privacy as it relates to HIPAA standards.
• Handles appropriate patient calls and documents outcome of all patient communications.
• Assists with in‑basket message management, including any necessary tasks related to patient medical advice requests.
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
• Assists providers with procedure and/or set‑up according to specialty.
• Stocks exam/treatment rooms and supply closets with medical supplies, linen and equipment.
• Cleans and sterilizes designated equipment after use according to FGP, IPC and manufacturer’s standards.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Med Sled, HIPAA compliance, etc.

• Greet patients and perform intake functions including registration, forms collection, updating information, and co‑payment collection.
• Monitor Department Appointment Report (DAR) for check‑out "kick‑outs", appointment notes, insurance flags, and patients requiring further assistance.
• Gather all patient demographic related data and materials; obtain insurance information, verify eligibility electronically, and collect referrals if applicable.
• Advise and/or collect patient and financial related documents and policies for patient visits, obtaining signatures where appropriate.
• Enroll patients above the age of 5 to Patient Secure by obtaining palm scan and photo.
• Promote utilization of Checkmate kiosks; greet and assist patient in using the kiosk.
• Scan necessary documents into Epic, following scanning guidelines and best practices for uploading outside documents.
• Monitor waiting areas to identify and communicate wait times.
• Perform check‑out functions: provide after‑visit summary information, schedule follow‑up visits and referrals, and collect any time‑of‑service payments as needed.
• Promote use and sign‑up of MyChart.
• Answer phone calls and requests in a professional and patient‑friendly manner.
• Sche…