Director of Collaborative Care (CoCM

Position: Director of Collaborative Care (CoCM)
Location: New York

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in‑home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in‑person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position Title:

Director of Collaborative Care (CoCM)

Position Summary:

The Director of Collaborative Care (CoCM) provides strategic, operational, and clinical leadership for Essen Health Care’s integrated behavioral health program embedded within primary care. Reporting to the Chief Administrative Officer, the Director serves as the administrative and clinical bridge between behavioral health and primary care services, ensuring delivery of high‑quality, evidence‑based, patient‑centered care to underserved populations across the Bronx and broader New York City service area.

This leadership role is responsible for building the program from a population health perspective — managing multidisciplinary staff including Behavioral Health Care Managers (BHCMs), Psychiatric Consultants, and Integrated Care Coordinators; ensuring financial sustainability through accurate billing of CoCM codes; driving measurable quality improvements; and partnering closely with primary care leadership to scale the model across Essen’s 35+ medical offices.

Responsibilities Core Responsibilities

Strategic Leadership

• Develop and execute the strategic plan for the Collaborative Care program, including service expansion, geographic growth across Essen’s network, and integration into existing primary care workflows.
• Partner with executive leadership to set annual goals, build the operating plan, and forecast resource needs aligned with Essen’s Population Health model.
• Identify and pursue opportunities for program innovation, value‑based care contracts, and grant funding to support sustainability and growth.

Operational Management

• Oversee day‑to‑day operations of the CoCM program, including EHR utilization, patient registry management, and workflow standardization across sites.
• Ensure caseloads of Behavioral Health Care Managers meet evidence‑based standards consistent with a population health approach (typically 60–80 active patients per FTE).
• Establish and maintain policies, procedures, and clinical protocols for systematic case review, warm hand‑offs, and stepped‑care escalation.
• Lead implementation of new sites, technology rollouts, and workflow redesigns in partnership with operations and IT.

Clinical Quality Oversight

• Monitor performance metrics including patient clinical improvement (e.g., 50% reduction in PHQ‑9/GAD‑7 scores), treat‑to‑target rates, and time to remission.
• Ensure compliance with evidence‑based practices, including weekly Systematic Case Review (SCR) with the Psychiatric Consultant and registry‑based proactive outreach.
• Lead continuous quality improvement initiatives and ensure adherence to AIMS Center / University of Washington CoCM fidelity standards.
• Maintain compliance with all regulatory and accreditation requirements (NCQA, DOH, OMH, CMS).

Staff Leadership & Development

• Recruit, train, supervise, and mentor Behavioral Health Care Managers, Psychiatric Consultants, and Integrated Care Coordinators.
• Provide ongoing clinical supervision, performance management, and professional development planning for the integrated care team.
• Foster a collaborative, mission‑driven team culture aligned with Essen’s commitment to underserved communities.

Financial & Fiscal…