Clinical - Practice Assistant (69966

Clinical - Practice Assistant

Yorktown Heights, NY

Mon
- Fri 8:00am - 5:00pm

Temp. to Perm.

This req is for a Front Desk temp to work in this year's Flu Clinic which us scheduled to start 9/19 but will have training starting the week of 9/12 and then should run to around the 2nd week of December. The schedule will be Mon - Fri 8:00 - 5:00 but will have one day a week until 7:00 and Saturdays 9:00 - 1:00 on rotation.

Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to Care Mount Medical's standards operationally and financially.

• Provide quality customer service to the patients and visitors courteously and promptly.
• Verify and update patient account information according to front desk policy and procedures.
• Works routinely with the insurance verification team to maintain knowledge of insurance and to ensure accuracy of information is being entered.
• Follow the cash security policy and procedures according to CAREMOUNT MEDICAL guidelines.
• Maintains work area and patient waiting room routinely and in a neat and orderly manner.
• Maintain knowledge of individual physicians scheduling requirements and preferences.
• Uphold a professional image and environment at the front desk within CAREMOUNT MEDICAL.
• Provide patient support and respond to requests for information in a courteous and timely manner.
• Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations.
• Performs related work as required.

High school graduate and minimum of two years' experience in customer experience, preferably in a medical practice environment.