Senior Ultrasound Clinical Account Specialist, Cardiac Sonographer

Responsibilities

• Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of Acu Nav™ and SOUNDSTAR™ catheters in EP and IC procedures.
• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
• Shares best practices to increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
• Drive collaboration and maintain consistent, open lines of communication with external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new electrophysiology commercial team members as requested.
• Perform other duties assigned as needed.

• A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
• A minimum of 2 years of experience in clinical echocardiography lab
• Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
• Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• A valid driver's license issued in the United States
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
• The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs.
• May be required to lift up to 60 lbs.