Scheduling Registration Associate Ambulatory Surgery Center Manhasset OR

NYU Langone Hospital–Long Island is a 591‑bed university‑affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital–Long Island, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube and Instagram.

We have an exciting opportunity to join our team as a Scheduling & Registration Associate
-Ambulatory Surgery Center - Manhasset OR.

In this role, the successful candidate schedules appointments in Hospital Information Systems, liaisons with referring physician office staff, answers and filters phone calls accordingly in a timely manner, and utilizes Cyracom when necessary. Responsible for the pre‑registration and completing the registration process. Creates the first impression of the institution's services to patients, families, and other external customers. Obtains demographic information, prescriptions and applicable medical documents, and insurance information.

Ensures patients, families, and other external customers understand required financial responsibilities and expectations. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

• Performs other duties as assigned.
• Schedules patient. May call patients to confirm appointment, location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices and fellow staff members in a helpful, friendly and professional manner. Answers and filters phone calls properly in a timely manner. Understands the phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check in and registration when patient arrives. Includes using the RELATE model when communicating with patients and their families. Ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Collects co‑pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy. This may include prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

To qualify you must have a High School Diploma or Equivalent. 1-2 years Customer Service experience. Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills. Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook). Knowledge of medical terminology.

1-2 years Scheduling experience in a medical office or a Healthcare facility setting. Knowledge of software systems (i.e. Epic, Carestream, Soarian, etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital–Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to…