Associate Patient Care Coordinator

Location: Brewster

Optum NY/NJ, is seeking a   Associate Patient Care Coordinator     to join our team in  Brewster NY . Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while  Caring. Connecting. Growing together.
Optum  has an immediate opening for a friendly, patient focused and detailed oriented  Associate Patient Care Coordinator  to join our team.  Associate Patient Care Coordinator  is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Supports the teams in meeting financial, clinical and service goals.

Schedule:

40-hour work week Monday through Friday between the hours of 7:00 am to 7:00 pm. May float to other offices as needed.
The scheduled will be determined upon hire.

Location:

185 Route 312, Suite 303, Brewster, NY    10509

Primary Responsibilities:

Greets patients and visitors in a prompt, courteous and helpful manner
Verifies insurance information, address and phone number of the patient, registers new patients
Arrives patients on the computer for scheduled appointment
Follow the payment Security policy and procedures according to Optum Medical guidelines
Answers incoming  and outgoing phone calls in a courteous and prompt manner; directs calls and takes messages, ability to make confirmation calls
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Schedules patients for future appointments
Assists therapists with paperwork needed for pre-certification of therapy visits
Confirms new patient appointments for the next day
Performs clerical duties such as copying, faxing and filing
Contact patient in case of no call o show
Ability to use an electronic health record (EPIC)
Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
Completes clinic reports and administrative duties to ensure exceptional patient care.
Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
Opens or closes the clinic facility.
Performs related work as required
What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma or GED
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare experience
Ability to travel 10% to other offices as needed for coverage

Preferred Qualifications:

Experience working with an electronic health record (EPIC)
Knowledge of Medical terms
1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Bilingual in Spanish and English

Soft Skills:

Ability to work independently and maintain good judgment and…