Patient Care Associate

Position: PATIENT CARE ASSOCIATE
Location: New York

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.

Key Responsibilities:

As a PCA, your responsibilities will include:

Greet patients and visitors with a courteous, patient, and professional demeanor.

Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.

Maintain efficient patient flow and coordinate with medical staff to minimize wait times.

Assist with patient registration, including collecting and verifying billing and payment information.

Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.

Handle patient inquiries and direct them to appropriate resources or staff members.

Ensure the front desk and waiting areas are clean, organized, and welcoming.

Work Schedule:

This is a full-time, onsite role with evening hours and rotating Saturdays.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Education, Experience High school diploma or equivalent required

Experience in a medical service environment, specifically with front desk activities preferred

Knowledge of Federal & NY State patient privacy regulations/laws a plus Desired Characteristics, Skills Excellent attention to detail

Strong customer service skills

Ability to remain calm, focused, and helpful under stress

Ability to multi-task Commitment to the mission of Callen-Lorde
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