Pharmacy Liaison - Pharmacy Technician - Latham, NY

Pharmacy Liaison – NY State

Onsite
- Albany, NY (Latham) | Full Time
- Monday through Friday, 8AM to 4:30PM EST

Shields Health Solutions is seeking a highly motivated, self-starter who is looking for a fast-growing company in specialty pharmacy management services
.

Critical to this position is a person who is exceptionally reliable and can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.

• Be reliable and dependable
  : have reliable transportation, be thorough and organized, be known for conducting consistent follow-through.
• Results-oriented with a positive outlook
• Focused on high patient quality and service
• Detail-oriented with strong administrative/organizational skills

• Mature, approachable, professional, and comfortable interacting both in-person and on the phone
• Reliable, tolerant, and determined
• An empathetic communicator who can see things from the other person’s point of view
• Most importantly, a team player in a close-knit environment

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.

• Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
• Encourage patients of specialty clinics to utilize pharmacy services for superior care
• Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics

• Provide "legendary" care to hospital patients with custom medication management services
• Work alongside hospital clinicians to serve patients face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital services improve care
• Support outpatient retail and specialty prescription needs
• Grow the specialty pharmacy’s patient population
• Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
• Communicate effectively with the centralized Patient Service Center regarding reports and lists
• Help develop new processes for smooth operations and patient care
• Identify medications requiring special storage (hazardous/refrigerated)
• Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
• Answer, resolve, and triage inbound inquiries
• Perform refill reminder calls under pharmacist supervision
• Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
• Ensure accurate documentation in all systems
• Manage and update data using database applications
• Apply observations to improve productivity, quality, and service standards
• Identify trends, resolve problems, recommend improvements
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders
• Protect organization’s value by maintaining confidentiality
• Update knowledge through education, publications, and networking
• Willing to do whatever is necessary for the betterment of the Company
• Other duties as assigned

• Required Licensure/Certification:
  Experienced pharmacy technicians; CPhT preferred but not required
• Years of
  
  Experience:
  
  Required 2 years;
  Preferred 3–5 years as a Pharmacy Technician
• Education:
  
  High School Diploma or GED required

• Strong interpersonal communication
• Ability to work independently and demonstrate good judgment
• Excellent verbal and written communication
• Highly proficient in Microsoft Office (Excel & Word)
• Quick learner of new software programs
• Strong organizational/administrative skills

• Organized, high-integrity, attention to detail
• Dependable, quality-focused, empathetic
• Good listener and communicator

• Energetic, highly motivated, team player
• Discretion and confidentiality essential

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents:
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable.…