Patient Access Professional – Casual​/PRN

• Greet patients professionally and use triage guidelines to alert clinical team members of urgent situations
• Follow EMTALA guidelines and the Code Triage Process in the Emergency Department
• Register and dismiss patients courteously and promptly
• Create and maintain accurate patient records with demographic, financial and visit information
• Perform quick registration and collect patient identification information
• Notify triage clinical team members of patient arrival and chief complaint
• Coordinate with clinical staff to complete bedside registration after patient stabilization
• Collect and update demographic information and photo IDs in electronic registration records
• Verify insurance eligibility and payer information using electronic work queues
• Scan insurance cards and complete Medicare Secondary Payer questionnaires and payer-specific documents
• Review and sign admission paperwork with patients or representatives
• Use translation services as needed
• Provide copies of signed documents and financial liability documents
• Explain financial responsibility, estimates and liability waivers
• Attempt, document and securely process co-pay and other point-of-service collections
• Notify supervisors of cash discrepancies
• Refer patients to Patient Financial Counselors when appropriate
• De-escalate anxious, agitated or upset patients and family members
• Provide customer service consistent with the organization's mission and vision

• High school diploma, General Educational Development (G.E.D.) or equivalent preferred
• Previous health care registration, customer service, insurance or billing experience required
• Medical terminology preferred
• Ability to provide transportation to other campus locations within a reasonable timeframe
• American Heart Association or American Red Cross Basic Life Support (BLS) preferred
• Knowledge of phone etiquette and some medical terminology
• Strong computer skills; ability to open and navigate Outlook, Word and Excel attachments, and use a scanner and copier
• Basic mathematics skills for collecting payments
• Ability to work independently and collect required patient data for system entry
• Ability to multitask with strong attention to registration details
• Ability to relate to patients and coworkers in a kind, courteous and helpful manner
• Ability to deal with people in crisis situations
• Ability to transport/escort patients and guests/family members via stairs, elevators or ramps
• Ability to communicate through a glass barrier
• Ability to exert up to 50 pounds of force
• Ability to perform required physical activities, including standing, walking, lifting, keyboarding/typing, reaching, repetitive motions, sitting, speaking/talking, hearing and seeing
• Ability to work around biological agents and physical hazards associated with patient contact

Demonstrates proficiency in patient registration, insurance verification, and financial documentation while providing exceptional customer service in a healthcare setting. Capable of effectively communicating with patients and clinical staff, ensuring compliance with EMTALA guidelines and maintaining accurate patient records.

• Patient Registration
• Insurance Verification
• Customer Service
• Basic Life Support (BLS)
• Medical Terminology

• Patient Record Management
• Insurance Eligibility Verification
• Basic Mathematics
• Data Entry
• Triage Guidelines

• Communication
• Multitasking
• De-escalation
• Attention to Detail
• Interpersonal Skills

• Basic Life Support (BLS)

• EMTALA Guidelines
• Patient Financial Counselors
• Code Triage Process
• Healthcare Registration
• Patient Identification

• Electronic Registration Systems
• Outlook
• Word
• Excel
• Scanner