Director of Patient Services

Centers Assisted Living Program seeks a Director of Patient Services to lead resident care operations in a supportive, home-like setting. This role oversees care planning, medication oversight processes, and coordination of health services to ensure residents' safety, dignity, and quality of life. The Director will supervise nursing and caregiving teams, ensure regulatory and policy compliance, and support a culture of compassion and respect.

Responsibilities include monitoring quality metrics, leading staff training, collaborating with families and providers, managing scheduling and documentation, and driving continuous improvement in person-centered care and service delivery.

Responsibilities

• Lead daily resident care operations and patient services programs
• Oversee development and execution of individualized care plans
• Supervise and support nursing, caregiving, and support staff
• Ensure compliance with state regulations, policies, and clinical standards
• Coordinate health services with physicians, therapists, and outside providers
• Monitor quality, safety, and satisfaction metrics and implement improvements
• Manage scheduling, documentation, and care-related workflows
• Lead staff training, coaching, and performance evaluations
• Partner with residents and families to address needs and concerns
• Promote a resident-centered, dignified, and compassionate care environment

Required Skills

• Care coordination and discharge planning
• Staff supervision and team leadership
• Knowledge of assisted living and long-term care regulations
• Clinical documentation and EMR/EHR systems
• Quality assurance and performance improvement (QAPI)
• Medication management oversight
• Scheduling and staffing management
• Resident assessment and care planning
• Risk management and incident reporting
• Family and provider communication