Credit Collections Specialist II

Full Time Clerical Sullivan, IN, US

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16 days ago Requisition

• High school graduate or equivalent

• One to two years previous credit/collections experience
• Possesses knowledge of business office operations
• Strives for customer satisfaction when responding to all patient/customer inquires (internal customers)
• Experience using office equipment
• Adapts professionally to changes in procedures and/or workload
• Possesses excellent written and oral communication skills
• Works independently with little supervision
• Remains committed to a "cross training" philosophy for all assigned tasks

• Indiana Navigator certified by the Indiana Department of Insurance

• Works in a well-ventilated, well-lit general office environment
• Works well under pressure with attention to time constraints

• Consistently complies with established Behavioral Expectations

• Reviews accounts monthly
• Works aged trial balance and collectors desktop in a timely manner
• Reviews accounts prior to mailing final notice letters and calls on balances over $500 before recommending submission to collections
• Receives and maintains a file of accounts turned over to collections, posts agency payments, and keeps detailed records of invoices
• Acts as the main point of contact with collection agencies for account issues
• Notifies appropriate collection agency monthly of payments received in house
• Sets up monthly payment plans and monitors to ensure payments are timely
• Monitors employee balances and sets up payroll deduction if necessary
• Reaches out to past due contracts for catch up or termination if unsuccessful

• Provides excellent customer service to patients
• Helps patients with financial assistance applications and obtains the required documentation to process
• Notifies the patient by letter of approval/denial of financial assistance
• Educates customers about their insurance options with Medicaid, Healthy Indiana Plan (HIP), or the federal Health Insurance Marketplace
• Helps customers compare and determine what choices may be best for them
• Assists customers with enrollment in a qualified health plan
• Directs customers to resources available to address problems related to insurance plans
• Provides back-up phone support to billing lines daily