Community Health Worker - Behavioral Health

Provider Careers at NYC Health + Hospitals

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

9:00 A.M – 5:00 P.M

35 hours

Monday through Friday

Assignment Qualification Requirements:

• 1. Three (3) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs;
  
  or
• 2. Satisfactory combination of education and/or experience equivalent to 1 above. Study at an accredited college or university in Sociology, Psychology or other Behavioral Science discipline may be substituted for experience on the basis that thirty (30) semester credits are equivalent to one (1) year of experience. However, all candidates must have at least one (1) year of full-time experience described in 1 above.

Assignment Qualification Preferences:

• 1.Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

Preferred Knowledge Areas, Skills, Abilities, and other Characteristics:

• 1. Familiarity with email and internet usage and comfort learning new computer programs.
• 2. Experience with Microsoft Office (e.g., Word, Excel, and PowerPoint), Electronic Health Record, Epic, Find Help and MyChart.
• 3. Must possess excellent communication, documentation, reading and writing skills.
• 4. Proficiency in a second language is preferred (e.g., Albanian, Arabic, Bengali, Cantonese, French, Haitian Creole, Hindi, Korean, Mandarin, Russian, Spanish, Urdu).
• 5. Ability and willingness to conduct home visits and outreach activities within assigned borough(s) of NYC.
• 6. New York City residency (i.e., Brooklyn, Bronx, Manhattan, Queens or Staten Island).

Purpose of Functional Assignment

Under the direction of the Behavioral Health Coordinator, in close collaboration with social work staff at assigned worksite and as part of the NYC Health + Hospitals, Behavioral Health Community Health Workers (CHWs) work with patients with specialized needs relating to complex medical, behavioral health and social issues, including justice involved patients, patients experiencing homelessness, and children in the foster care system, performing patient-centered, community health work in collaboration with interdisciplinary teams in NYC H+H primary care and specialty care clinics.

Participates in community outreach activities within the communities of NYC, engaging patients, parents and/or caretakers, as applicable, and providing resources and assistance needed to address issues preventing them from staying healthy.

Examples of Typical Tasks