Surgical Coordinator

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* As required under NYC Human Rights Law Int
- Salary range for this role when Hired for NYC Offices

Under supervision, is responsible for the coordination and scheduling of surgeries and post-operative appointments The Surgical Coordinator also assists in the efficient and effective utilization of the daily surgery schedule and facilitates the flow of surgical patients

• Responsible for monitoring surgical schedules and physician availability to manage release time accordingly and in advance.
• If applicable, provides front desk and check-out coverage as needed.
• Functions as liaison between surgeon, operating room (OR) scheduling team, and surgical patients.
• Conducts all surgical pre-determination, authorization, pre-certification and related appeals. Transmits all correspondence to insurance companies for medical necessity inquires. Manages processes and documentation to ensure no surgical scheduling delays.
• Communicates detailed information and answer patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to procedure.
• Prepares the patient’s medical chart with all necessary surgical paperwork. Scans patient documents in the practice management system.
• Coordinates and schedules surgeries, post-operative appointments and other related tests as ordered by the provider. Coordinates arrangements for surgical assistants, special equipment and surgical materials and establishes the order of surgical patients.
• Ensures surgeons are well informed on the status of their cases.
• Provides feedback to management on process improvements or opportunities for utilization enhancement and patient flow efficiency.
• Trains support staff for back-up responsibilities.
• Assists physicians with administrative tasks related to patient communication and care, including phone calls, messaging, mailing, faxing and scanning documents.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

• High School Diploma

Approximately 2 or more years of experience in a patient-facing clinical setting

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement
  - Medicare, Medicaid, Managed Care and commercial insurance.
• Knowledge of medical terminology.

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