Patient Services Associate, Bilingual Mandarin​/Call-Center - Brooklyn

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program.

The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about Family Health Centers at NYU Langone, and interact with us on Linked In, Glassdoor, Indeed, Facebook, X, You Tube and Instagram.

We have an exciting opportunity to join our team as a Patient Services Associate, Required Bilingual Mandarin/Call-Center - Brooklyn.

In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times.

• Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times
• Scheduling functions in accordance with the Scheduling policies including, but not limited to:
• Schedules appointments, including virtual visits, and procedures that do not require/or have already been pre-authorized.
• Monitors the daily schedule.
• Refers all inquiries regarding pre-authorizations/certifications to the Senior Patient Service Associate.
• Registration functions in accordance with Registration polices including, but not limited to:
• Responsible for patient check-in and check-out.
• Translation needs & documentation.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Verification of Primary Care Provider.
• Verification of Site Indicator.
• Obtains insurance information (, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Web enable all eligible patients for the patient portal.
• Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc.
• Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scans all necessary documents (insurance cards, lab requisitions, faxed reports, etc) into the intake EMR system.
• Check Out functions in accordance with discharge polices including, but not limited to:
• Create follow up appointments or manual recall in accordance with the providers instructions
• Create appointment for specialty services (including radiology) and ensure referrals are in place.
• Print all necessary documents for patients to take home
• After Visit Summary (AVS)
• Referrals
• Lab/Radiology forms
• Distribute Metro Cards when appropriate and reconciles with their supervisor as requested.
• Financial functions in accordance with Financial polices including, but not limited to:
• Insurance eligibility verification at every visit
• Collect Co-pays, Deductibles, Self-Pay fees according to self-pay rates when applicable
• Determine eligibility for Uninsured patients for other financial programs and assist with application completion
• Performs Cashiering tasks as assigned

• Telephone functions in accordance with telephone polices including, but not limited to:
• Answer phones timely in a pleasant and professional manner…