Medical Assistant

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

The Medical Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.

Responsible for providing clear, accurate, timely communication to nurses and practitioners regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Has direct patient care responsibilities.

• Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions.
• Raises up emergent situations or expressed patient problems directly to RN, Supervising Nurse, or Practitioner for assistance.
• Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, “How may I help you?”)
• Ends calls by asking patient if there is anything else we can do for them today.
• Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients’ needs are met) or prescription requests using the electronic medical record messaging system.
• Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions.
• Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient.
• Reminds patients that the collection of their copay will be expected.
• Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment.
• Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours.
• In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral.
• Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed, and authorizations & equipment obtained if necessary.
• Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment.
• Based on chart review, ensures all necessary equipment and supplies are available for patients visit.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Per protocol, staff member goes into waiting area to greet patient and rooms patient in a timely matter.
• Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals.
• Documents with accuracy patient work-up information, such as vital signs, intake questions etc., in accordance with Bassett Policy.
• Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc.
• Enters charges for supplies and clinical testing.
• Communicates patient issues/concerns to providers.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc.
• Runs controls on point of care testing equipment and ensures logbooks are updated appropriately.
• Performs EKG’s per departmental…