Communication Specialist

• Serve as a communications coordinator between Air Methods Communications customers, including aircraft flight crews, pre-hospital health care providers, and qualified callers
• Coordinate flight coordination information, including computer data entry
• Perform flight following from lift-off to touchdown while following FAA and company regulations
• Handle initial public, private, and flight-related calls coming into Air Com
• Facilitate communications between pre-hospital health care providers and receiving institutions
• Promote communication between Communications Specialists, Flight team members, and outside agencies
• Assist in training new employees
• Maintain regular scheduled attendance and perform other duties as assigned
• Work 12-hour shifts, including night shifts starting at 5 p.m., and be on call as required

• High school diploma or GED; and one to two years’ related experience and/or training; or equivalent combination of education and experience
• 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
• Ability to work 12-hour shifts and be on call as required
• Ability to present a professional image on the telephone and radio
• Ability to multitask efficiently in a fast-paced environment and maintain strong attention to detail
• Advanced customer service and phone skills
• Excellent written and verbal communication skills
• Ability to be a team player with a professional attitude
• Ability to take and relay reports accurately
• Strong interpersonal skills and a high degree of collaboration at all levels
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Compliance with applicable employee, Air Com, customer, and company policies and procedures
• NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred

Demonstrates strong communication and coordination skills essential for facilitating interactions between flight crews, healthcare providers, and customers. Proficient in multitasking and maintaining attention to detail in a fast-paced environment while adhering to FAA regulations.

• Flight Coordination
• Customer Service
• Medical Terminology
• Microsoft Office Suite
• Communication Skills

• Data Entry
• Flight Following
• Emergency Medical Terminology
• Multitasking
• Attention to Detail

• Interpersonal Skills
• Team Player
• Professional Attitude
• Collaboration
• Verbal Communication

• High School Diploma
• GED
• NAACS
• EMT-B
• EMT-A
• EMT-P
• CNA
• LMT
• Pilot Certificate

• FAA Regulations
• Flight Coordination
• Pre-Hospital Healthcare
• Emergency Medical Services
• Dispatch Experience