District Support Manager – Pharmacy Operations; Non-RPh

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

District Support Manager – Pharmacy Operations (Non-RPh)

Downtown Pharmacy | 165 William St., New York, NY 10038

Greater New York and NYC Area

Full-Time

$65,000 annually, plus performance-based bonus

Biweekly

The Pharmacy Operations Manager / District Support Manager – Specialty Pharmacy Operations is responsible for supporting and optimizing operational performance across multiple pharmacy locations within an assigned territory. This role serves as a key liaison between pharmacy teams, vendors, and company leadership to ensure consistent execution of workflows, policies, compliance standards, and performance expectations. This position is ideal for an experienced pharmacy operations professional, Pharmacy Technician, or healthcare operations leader with a strong background in workflow coordination, compliance support, multi-site operations, staff training, and cross-functional collaboration.

The role focuses on operational efficiency, reporting accuracy, compliance, customer experience, and the successful implementation of special projects and operational initiatives.

• Support and oversee daily operations across multiple pharmacy locations within the assigned territory.
• Ensure consistency in workflow processes, operational standards, and service delivery.
• Monitor operational performance and key performance indicators (KPIs) to support revenue growth and profitability.
• Identify operational inefficiencies and help implement process improvements.
• Assist with staffing coordination and workflow adjustments to maintain productivity and service levels.
• Support inventory control processes, including ordering, reconciliation, audit readiness, and documentation.

• Ensure pharmacy operations follow all applicable federal, state, and local regulations.
• Ensure all company policies, SOPs, and operational procedures are followed across locations.
• Confirm that all required pharmacy licenses, permits, and compliance documentation remain current.
• Ensure pharmacies remain compliant with HIPAA destruction processes and other required vendor-supported compliance services.
• Maintain logs and documentation required for compliance and internal reviews, including temperature logs, recall records, invoices, and related operational records.
• Support internal audits, accreditation preparation, quality assurance initiatives, and corrective action planning.
• Maintain strict standards for patient confidentiality, data integrity, safety, and regulatory compliance.

• Provide onboarding, training, and ongoing operational support for pharmacy technicians and support staff.
• Act as a resource for workflow questions, operational challenges, and system usage.
• Support leadership with coaching, development planning, and performance feedback.
• Foster a collaborative, accountable, and service-oriented environment across multiple pharmacy locations.

• Serve as a point of contact between the company, pharmacies, vendors, and pharmacy partners to support smooth daily operations.
• Support the setup, troubleshooting, maintenance, and transition of systems and operational tools.
• Assist with upgrades, process rollouts, and implementation of new technologies.

• Work closely with Finance, HR, and Onboarding teams to support pharmacy operations.
• Support Finance with cash management reporting processes and operational data tracking.
• Communicate updates, issues, and progress clearly across…