Epic Practice Support Assistant

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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We have an exciting opportunity to join our team as a Epic Practice Support Assistant.

Under the general direction of the Assistant Director for FGP Ambulatory Access Optimization and Operations and the assigned practice manager/office supervisor, the FGP Epic Practice Support Assistant will report to assigned FGP practices within the pre-determined and agreed upon region. This position is responsible for registering and scheduling patients in the EPIC system, scheduling procedures and tests, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, obtaining and documenting insurance information and facilitating physician and patient administrative needs.

The FGP Epic Practice Support Assistant serves as a representative of our corporate office and should embody empathy, rapport, courtesy, and professionalism with patients and colleagues. Along with promoting excellent customer service in our faculty group practices and ambulatory centers, this position also will be assigned to assist with the implementation of Epic at new sites. Tasks include appointment migration, at-the-elbow Epic support, and day-to-day practice operations support at our new practices joining the NYULH network.

Additionally, the FGP Epic Practice Support Assistant may be asked to assist with projects that promote best practice initiatives and overall NYU Langone policies and procedures. These projects can be within the assigned region and from our main office in midtown Manhattan.

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
• Monitors Department Appointment Report (DAR) for checkmate kick-outs, appointment notes, insurance flags, and/or patients who need further assistance.
• Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable.
• Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed.
• Scans all necessary documents into Epic following scanning guidelines and best practices for uploading outside documents.
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including, scheduling follow-up visits procedures and referrals, and collecting any time-of-service payments as needed.
• Promotes the use and sign-up of My Chart
• Answers phone calls and requests in a professional and patient friendly manner.
• On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Collects and/or asks patients to sign any missing patient related information.
• Answers patient questions…