Fair Hearing Service Specialist

you must be permanent in the benefits opportunity specialist (bos) title for at least one year or permanent in the associate benefits opportunity specialist (abos) title. This is a provisional appointment, when a test becomes available in the associate benefits opportunity specialist (abos) title, you must take and pass the exam to remain in the abos title.

the department of social services (dss) is comprised of the administrative units of the new york city human resources administration (hra) and the department of homeless services (dhs). Hra is dedicated to fighting poverty and income inequality by providing new yorkers in need with essential benefits such as food assistance and emergency rental assistance. Dhs is committed to preventing and addressing homelessness in new york city by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

fair hearing and conference/pre-noi/fh new initiatives & quality analysis, formerly known as fair hearing representation, consists of three areas in the office of fair hearing administration: fair hearing & conference (fh&c) is responsible for mediating any dispute related to an infraction in engagement and non-willful infractions with the participant and supporting the agency to avoid fair hearing requests, pre notice of intent (pre-noi) facilitates the case review of individuals who did not report to or comply with a wellness comprehensive assessment, rehabilitation, and employment (wecare) appointment or assignment, including those who infract with a vocational rehabilitation service (vrs) engagement activity and fair hearing new initiatives & quality analysis (fhniqa) offers fair hearing data support for all new initiatives related to family independence administration (fia), medicaid, advocate inquiry, office of administrative hearing (oah), office of performance management & data analytics (opmda) and department of homeless services (dhs).

under general supervision of the fair hearing representative and with wide latitude for independent action and decision, fair hearing conference specialist performs administrative duties relating to the resolution of adverse case action related to agency decisions affecting receipt of cash assistance, snap and medicaid benefits, and the preparation of documentation for presentation of evidence at office of administrative hearings (oah).

fair hearing administration is recruiting for one (1) associate benefits opportunity specialist to function as a fair hearing service specialist who will:

• work with cash assistance recipients in the resolution of case actions relating to agency decisions affecting the receipt of ca benefits, snap, and medicaid benefits by conducting conferences with the recipients to review and determine the appropriateness of agency’s action. Notifiy clients of the conference decision and ensures, if warranted, that appropriate corrective action on the case be taken by notifying job center staff of required action to be taken to resolve cases.
• conduct in person and/or telephone conferences to determine whether cases can be resolved. Review databases (including wms, pos, seams, etc.) connected with client’s case to determine accuracy of actions taken or to determine if notices of intent (noi)/ decisions are defective. Take appropriate action to correct any cases that can be resolved and works within the fhems system to route cases to the appropriate fair hearings/fia unit
• advise and explain fair hearing processes to clients and/or their representative of their rights to appeal any adverse conference decisions to the new york state department of social service fair hearing division
• prepare…