Clinical Sales Representative

At CMR Surgical
, we're revolutionising the future of minimal access surgery with Versius
, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—
Ambitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

Working as part of a closely networked commercial team, predominantly in a defined region, but will have a willingness to travel throughout the US when required. Supporting customers in the holistic implementation of robotic programs, acting as the primary point of contact from acquisition all the way through to ongoing account management, ensuring the delivery of a world-class experience. Partner with customers and lead the definition of robotic program implementation strategies in your twin responsibilities of maximising customer satisfaction and Versius utilisation in your accounts.

• Clinical Sales ownership: lead the clinical growth of the robotic program, from successful new installation implementation; to ongoing clinical stakeholder development, sales of new technology and upgrades for the duration of the partnership. Lead account clinical expansion, onboarding of new surgeons, clinical procedure expansion and growth in multispecialty adoption [upon Regulatory approvals].
• Implementation planning and coordination coordinate and influence internal and external stakeholders to ensure successful completion of all project phases, on time and within budget, while delivering an industry-leading customer experience.
• Oversee the robotic program clinical growth stage: undertake case support and troubleshooting in the Operating Room
• Act as the first point of customer contact and liaison with other areas of the business and CMR leadership.
• Ensure feedback is recorded and tracked to aid post-market surveillance and product improvement in each account. Promptly implement corrective actions, as and when required, to guaran-tee delivery against contracted Service Level Agreements and maximize Versius uptime and in-crease in utilisation.
• Monitor the ongoing success of the robotic programme through carrying out regular business reviews in your accounts, involving the appropriate CMR stakeholders when required, sharing these with the relevant stakeholders.
• Support the uptake of the digital ecosystem in your accounts.
• Deliver the training modules as per agreed plans, guiding new surgical teams through their initial learning curve with Versius, developing and executing on expansion plans, while transmit-ting feedback to Professional Education.
• Support the capital sales and management team with opportunities for capital expansion.
• Events & Networking: participate in educational, marketing and sales related activities and events when needed, and support the capital sales team during the pre-implementation pro-jects as required. Take initiative and lead on account related events in collaboration with the hospital.
• Cross-functional Collaboration:
  
  work…