Clinical Transition Specialist, RN

• Maintain and grow referral-source relationships to increase sales and patient starts
• Serve as a key point of contact and representative of Option Care, providing education, assistance, and service to referral sources
• Interact with area service providers daily to sell Option Care services for discharging patients
• Assess patients selected by hospitals to determine suitability for alternative-site care
• Educate patients, families, facility staff, and caregivers about Option Care services and products
• Provide hands-on, in-person education to patients and caregivers to support timely discharge and therapy independence
• Communicate with agency staff, medical teams, patients, and families throughout discharge to implement treatment plans
• Collect, review, complete, and secure signoff for pre-admission information
• Partner with the Account Manager and Regional Sales Director on area business and growth plans
• Coordinate with Account Manager and marketing staff on educational and promotional programs
• Review medical records for relevant history and insurance information and communicate it to patient registration
• Coordinate transitions with referral sources and internal partners to support seamless transitions to home or ATS
• Facilitate transfer of orders by phone, fax, and e-prescribing
• Maintain confidentiality of patient and proprietary information
• Provide oversight and input regarding patient assessment, treatment, and transition to home care
• Coordinate communication with other providers
• Arrange special medical supplies or appliances
• Travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide education and training
• No supervisory responsibilities

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice
• At least 2 years of experience in the healthcare industry
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors
• Experience applying knowledge of standard practices for all services offered and current relevant and applicable standards, including ACHC and URAC standards
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction
• Basic PC skills, including internet, email, Microsoft Word, Microsoft Excel, and Microsoft Power Point
• Experience identifying operational issues and recommending and implementing strategies to resolve and improve processes
• Reliable means of transportation for travel to care facilities, home visits, and multiple hospitals
• Valid driver’s license and proof of insurance if using a personal vehicle
• Ability to plan, organize, and make presentations
• Hands-on home or alternate site infusion or discharge planning experience preferred
• Experience growing service provider partnerships preferred

Demonstrates expertise in patient assessment, education, and care coordination, with a strong focus on building referral-source relationships and ensuring seamless transitions to home care. Proficient in applying healthcare standards and providing exceptional customer service in a dynamic healthcare environment.

• Licensed Registered Nurse (RN)
• Patient Assessment
• Customer Service
• Healthcare Standards (ACHC, URAC)
• Relationship Management

• Patient Education
• Discharge Planning
• Infusion Therapy
• Medical Record Review
• Operational Issue Resolution

• Communication
• Organizational Skills
• Presentation Skills

• Licensed Pharmacist

• Healthcare Industry
• Referral Source Relationships
• Service Provider Partnerships
• Patient Confidentiality
• Quality Standards

• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• E-Prescribing