Manager of Clinic Operations

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We’re seeking a dedicated Manager of Clinic Operations to join our team in Jackson Heights.

Under general supervision of the Director of Clinic Operations, provides support, guidance and administrative functions to ensure a smoothly functioning clinic and good patient relations. Serves as a liaison to the clinic with all other Apicha departments.

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We’re seeking a dedicated Manager of Clinic Operations to join our team in Jackson Heights.

Under general supervision of the Director of Clinic Operations, provides support, guidance and administrative functions to ensure a smoothly functioning clinic and good patient relations. Serves as a liaison to the clinic with all other Apicha departments.

• Visible at and responsible for monitoring the front desk activities to ensure efficient patient flow and proper scheduling; including performing the actual duties wherever volume deems necessary with the health center.
• Ensure established policies and procedures and work instructions are followed.
• Ensures efficient patient flow, by assessing the availability of appropriate team members and notifies the Director of Clinic Operations as needed.
• Monitors front office staff-patient interactions to assure compliance and processes are followed, patient confidentiality is maintained, staff professionalism and positive customer relations.
• Manages questions, problems, and corrections in connection with patient accounts.
• Monitors and assures proper inputs/updates of patient demographics, required data, accurate billing and collection, and appointment scheduling in the practice management system.
• Responsible for the timely submission of daily cash deposits in accordance with established procedures.
• Meets with front desk staff weekly to evaluate workflow and provide guidance.
• Conducts and coordinates the departmental orientation and training of all new and existing front office staff on proper functions of the practice management system and other computer applications, understanding and enrollment process of special programs, standardized center processes, policies and procedures and work instructions.
• Maintains managed care reports with current providers’ enrollment status.
• Ensure all requests for medical records, school forms and other correspondence are appropriately documented and followed up while ensuring all state and federal regulations are appropriately followed.
• Responsible for monitoring the referral process to ensure referrals are addressed appropriately and in a timely manner.
• Monitors scanning workflow and assure timely and accurate completion.
• Provide oversight of the on-line patient recruitment activities to ensure timely access to services and appropriate follow-up as needed.
• Obtains prior authorization for services when applicable.
• Keeps Director of Clinic Operations promptly and fully informed of all issues or unusual matters of significance and takes prompt…