Patient Service Representative

Join to apply for the Patient Service Representative role at Housing Works

Compensation: $18/hr – $19/hr, commensurate with experience

Benefits:

• Three comprehensive healthcare plans to choose from;
  Housing Works covers most of the plan; you pay a portion based on your salary.
• Employees accrue PTO immediately for up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

Overview:

The Patient Service Rep is an integral part of the Primary Care team. This position will welcome all customers entering the Health Care Center, ensuring all enrollment documentation and verification of insurance coverage are accurately completed and documented. The Patient Service Representative assists providers and patients with scheduling follow‑up appointments and consultations, and facilitates a smooth running and welcoming atmosphere in the waiting room.

The role is expected to deliver outstanding customer service for all patients and internal/external customers while providing efficient and effective daily operation of the clinic front office.

• Performs professional, efficient and accurate scheduling of patient appointments.
• Responsible for greeting patients as they enter the clinic, including registering and checking in patients.
• Assists patients with the registration process with professionalism and accuracy.
• Customer Satisfaction: understands the needs of customers, effectively provides service and/or resolves problems, escalates issues to Clinic Manager as needed.
• Directs patients to providers in an organized fashion.
• Verifies insurance for scheduled patients, including verification for pre‑authorization.
• Answers telephone calls, directs callers to the appropriate person, and takes messages when providers are seeing patients.
• Registers new patients and assists with patient registration on the kiosk.
• Oversees completion of enrollment data, including obtaining medical record number in EiCare.
• Prepares medical insurance billing forms for visits, including checking epaces and insurance portal, and assists clients with Sliding Fee Scale Application.
• Documents patients' assigned PCP and insurance eligibility in patient documents at each visit.
• Distributes metro‑cards to patients at each visit.
• Daily reconciliation of metro cards issued on PTAR.
• Participates in daily huddle.
• Accepts and accurately records visit co‑payments and sliding scale fees; reconciles all sliding fee/co‑payment on the Day Summary Report.
• Calls transportation for patients.
• Maintains reception area clean and organized.
• Ensures waiting area and coffee station are kept clean and neat, free of trash and spills.
• Accessing the needs of customers, resolving problems and escalating to Clinic Manager or Health Center Director as appropriate.
• Ability to commute to Westside, DBHC, 125th St and ENY clinics as needed.

• 1–2 years of experience in the field or in a related area.
• Experience with E-Clinical Works a plus.
• Familiar with standard concepts, practices, and procedures within the medical field.
• Minor experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision.
• Spanish speaking preferred.
• Must be available to work evening and weekend shifts.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment
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