Mental Hygiene Program Specialist

• Collects, reviews, and analyzes quantitative data related to programmatic services provided to individuals.
• Creates reports, tables, graphs, and presentations based on data analysis.
• Collects and analyzes data regarding the provision of care, utilization of services, and facility compliance with policies and regulatory requirements.
• Presents findings, reports, and recommendations to higher-level staff.
• Assists higher-level Mental Hygiene Program Evaluation Specialists, department heads, and administrators with the development of evaluation processes, outcome measurements for clinical programs, and performance improvement projects.
• Assists in establishing facility benchmarks for quality assurance and in the development and modification of survey instruments and data collection systems.
• Develops, updates, and maintains internal protocols used in program evaluation.
• Establishes priorities for program evaluation, research, and special studies.
• Prepares and develops training manuals for data collection.
• Serves as a member of various committees and work groups to assist with and improve program operations.

• Collects, reviews, and analyzes quantitative data related to programmatic services provided to individuals.
• Creates reports, tables, graphs, and presentations based on data analysis.
• Collects and analyzes data regarding the provision of care, utilization of services, and facility compliance with policies and regulatory requirements.
• Presents findings, reports, and recommendations to higher-level staff.
• Assists higher-level Mental Hygiene Program Evaluation Specialists, department heads, and administrators with the development of evaluation processes, outcome measurements for clinical programs, and performance improvement projects.
• Assists in establishing facility benchmarks for quality assurance and in the development and modification of survey instruments and data collection systems.
• Develops, updates, and maintains internal protocols used in program evaluation.
• Establishes priorities for program evaluation, research, and special studies.
• Prepares and develops training manuals for data collection.
• Serves as a member of various committees and work groups to assist with and improve program operations.

Linked In:

Promotion:

One year of permanent competitive or 55-b/55-c service as a Mental Hygiene Staff Development Specialist 1 and reachable on the current Civil Service list.

Open Competitive:

A bachelor's degree and two years of professional program evaluation experience
* in a human services setting**, which includes the design, modification, and/or utilization of data collection instruments and processes; conducting analysis; and the preparation of reports and other documents; all for the purposes of assessing program operations, improving program effectiveness and efficiency, and informing future program development.

Substitution:?

A master's or higher-level degree can be substituted for one year of non-supervisory experience.

• Qualifying program evaluation experience includes the following activities: determining or assisting in the determination of appropriate performance indicators for a program or organization; reviewing organizational performance to determine the level of compliance with the standards of oversight agencies; leading, facilitating, or participating in root cause analysis, failure mode and effect analysis, and performance improvement projects; designing and/or using existing outcome measurement instruments and processes;
  
  collecting, aggregating and analyzing data and presenting the results of the effort in reports and other documents; designing, modifying, and/or analyzing the results of client satisfaction surveys; collecting and maintaining monthly and quarterly data for regulatory bodies such as the Joint Commission; leading and/or participating in accreditation reviews and survey-readiness activities; and investigating critical incidents to identify deficiencies, patterns and trends, and in order to recommend remedial actions.
• Non-qualifying program evaluation experience includes, but is not limited to, conducting assessments of individual clients' needs, evaluating individual clients' outcomes, or administering psychological tests to individual clients; non-professional-level experience (e.g. secretarial or administrative support activities, even if the experience is gained in a qualifying program evaluation unit); or experience in which program evaluation responsibilities did not…