Clinic Operations Manager - Behavioral Health

Compensation Range: $60,000-$65,000/annually commensurate with experience Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

The Behavioral Health Operations Manager reports directly to the Associate Director of Health Care Operations, with secondary reporting to the BH Leadership. This role is responsible for overseeing daily operational functions across Behavioral Health Therapy, Psychiatry, and Substance Use Programs. The Operations Manager ensures efficient workflow, high-quality patient experience, and compliance with regulatory and organizational standards.

• Supervise and support Operations Assistants, including scheduling oversight and referral volume management
• Coordinate program operations across Behavioral Health Therapy, Psychiatry, and Substance Use services
• Lead and manage outreach efforts to support patient engagement and program growth
• Conduct pre-visit chart audits for new patients, ensuring all required documentation and consents are complete
• Verify insurance eligibility for remote visits; perform outreach to patients with missing or inactive insurance coverage, and works with site intake specialist to address insurance barriers
• Collaborate with site leadership on supply ordering and inventory needs
• Provide general operational support across clinic sites as needed
• Serve as the primary liaison representing behavioral health programs
• Monitor and improve workflows to enhance efficiency and patient care delivery

• Ability to travel between clinic locations as needed
• Availability to work evenings and weekends based on operational coverage needs
• Strong supervisory and team leadership skills required
• Supporting the Health Center Director with the ordering of program supplies and other tasks as needed

• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Knowledge of healthcare operations, scheduling systems, insurance verification, and regulatory requirements across DOH, OMH, Article 28, and OASAS programs
• Ability to make data entries into programs database such as ECW, AIRS, e-Share, Ei Care
• Knowledge of E-Clinical works EMR and data collection
• Skilled with health insurance navigation and documentation.
• Good verbal, written, communication and interpersonal skills.
• Use of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel.
• Preference for individuals with experiencing working in a community-based setting, particularly with patients who are LGTBQIA+, and/or have experienced homelessness, substance use, and/or mental health challenges

Housing Works was founded in 1990;
With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit (Use the "Apply for this Job" box below)..org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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