Medical Assistant Supervisor; FGP; Manhattan, Chelsea, Multispecialty

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on Linked In, Glassdoor, Indeed, Facebook, X and Instagram.

We have an exciting opportunity to join our team as a Medical Assistant Supervisor (FGP) - Manhattan, Chelsea. In this role, the successful candidate will oversee daily operations of the clinic and assist the practice and/or nurse manager with ongoing supervision of medical assistant and patient care assistant staff. In this role, the Medical Assistant Supervisor will be responsible for assisting physicians and nurses in providing patient care and work in collaboration with the nurses, clinical secretaries and medical records to implement policies that improve operations.

The FGP Medical Assistant Supervisor oversees all aspects of the patient care support operations and activities related to supervision of the medical assistants.

• Oversees Medical Assistant (MA) staff and associated patient care activities of a Faculty Group Practice site
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Plans, coordinates and schedules the activities of the medical assistants. Participates in interdisciplinary planning for patient care with the physicians. Acts as a Medical Assistant as needed and as back-up-coverage.
• Functions as a liaison between clinical staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for provision of quality clinical patient care and communication within the MA role scope of practice.
• Addresses physician concerns pertaining to patients
• Ensures suites are properly staffed to avoid provider delays
• Ensures staff maintains cooperative relationship with administrative staff for patient updates
• Expected to set the tone/represent management team at all times
• Establishes clinical office policies and communicates responsibilities and expected performance to staff. Trains MA/PCA roles according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Recognizes routine problems and recommends ideas and solutions. Advises when follow-up or management intervention is required. Implement and monitor compliance to regulatory guidelines and take corrective actions where appropriate. Oversee all QI and QA activities related to Point of Care Testing
• Works with Practice and Clinical Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Assists in implementation and oversight of key FGP operational initiatives such as MIPS and MyChart patient utilization
• Advises when follow-up or management intervention is required; involves Leadership if clinical complaint escalates after attempt to resolve
• Optimizes patient flow and patient access.
• Supports key clinical quality initiatives (organizational, statutory, national) including, but not limited to: MIPS, gaps in care
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with Practice Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Completes necessary intake which includes obtaining vitals and all other tests within the scope of the practice when needed.
• Follows guidelines for validating patient medical record when accessing and updating information,…