Director, Practice Analytics

Position: DIRECTOR, PRACTICE ANALYTICS
Location: New York

# DIRECTOR, PRACTICE ANALYTICSHybrid   
• Callen-Lorde Community Health Center
- Manhattan
- New York, NY 10011## Overview Salary Range$ - $ Salary/year Position Type Full Time Job Shift Any Education  Level Graduate Degree Category Health  Care## Description
** About Us
** Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
** Our Mission
** Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.
** About the Role
** Callen-Lorde is seeking a Director of Practice Analytics to help clinical and operational leaders run stronger, more accessible, and more sustainable practices across our health centers. This is not a traditional reporting role. The Director will bring direct knowledge of ambulatory practice operations and pair it with strong analytical judgment to identify what is happening, explain why it is happening, and help leaders decide what to do next.

Reporting to the Chief Medical Officer, the Director will work closely with site medical directors, site administrative directors, finance, quality, revenue cycle, and technology teams. The role will establish a trusted view of performance across sites and translate clinical, operational, and financial data into practical changes in scheduling, staffing, provider panels, workflows, and care delivery.

The strongest candidates will have managed or meaningfully supported an FQHC, community health center, hospital outpatient practice, or similarly complex ambulatory care environment. They will understand the operational realities behind the metrics, including access, template design, provider productivity, panel management, no-shows, care gaps, staffing ratios, payer mix, coding, denials, and regulatory reporting.
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* Key Responsibilities:

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** Practice Performance and Operational Improvement
*** Partner with clinical and operational leaders to evaluate how practices are performing and identify specific opportunities to improve access, patient flow, continuity, quality, and efficiency.
* Build and manage a practical performance framework covering visit demand, available capacity, provider productivity, schedule utilization, no-shows, third-next-available appointment, panel balance, care gaps, and continuity of care.
* Use data to diagnose operational problems and work with leaders to redesign scheduling templates, rebalance provider panels, align staffing with patient demand, and reduce unused capacity.
* Support site and service-line leaders with regular performance reviews, clear targets, and follow-through on improvement plans.##
** Clinical, Quality, and Population Health Analytics
*** Develop integrated views of clinical quality, population health, and practice performance across medical and behavioral health services.
* Help leaders identify patients with overdue screenings, immunizations, follow-up needs, or chronic disease care gaps and translate findings into actionable worklists and workflows.
* Track outcomes and disparities by site, provider, population, and other relevant dimensions to support equitable care improvement.
* Support UDS, PCMH, FTCA, grant, managed care, and value-based performance…