Intake Coordinator; BILINGUAL

JOB DESCRIPTION

Job Title:

Intake Coordinator Brooklyn/Queens Department:
All

Reports to:

Director Of Development FLSA Status:
Non-Exempt Classification:
Part-time/ Full-time Date: 8/25/2026

Position Summary:

The Bilingual Intake Coordinator is responsible for managing the intake, referral, eligibility, enrollment, and transition process for individuals with intellectual and/or developmental disabilities seeking services through the New York State Office for People with Developmental Disabilities (OPWDD) system. The Intake Coordinator serves as a primary point of contact for individuals, families, guardians, advocates, Care Managers, Service Coordinators, OPWDD personnel, referral sources, and agency departments.

The position is responsible for ensuring that individuals and families receive accurate information regarding available OPWDD services and that referrals are processed efficiently, respectfully, confidentially, and in accordance with applicable OPWDD requirements and agency policies. The position requires excellent organizational skills, strong documentation practices, professional communication, cultural sensitivity, and the ability to communicate effectively in English and Spanish.

• -Serve as the initial agency contact for individuals with intellectual and/or developmental disabilities and their families seeking OPWDD services.
• -Receive and process referrals from individuals, parents, guardians, Care Managers, Service Coordinators, OPWDD personnel, hospitals, schools, community organizations, and other authorized referral sources.
• -Conduct comprehensive preliminary interviews to obtain information regarding the individual’s diagnosis, functional needs, current supports, service history, preferences, and requested services.
• -Explain agency programs and OPWDD service options in language that the individual and family can understand.
• -Conduct intake interviews and provide information in English and Spanish as appropriate.
• -Review referrals to determine whether the requested services may be appropriate based on the individual’s needs and agency program capacity.
• -Identify missing information and communicate documentation requirements to the individual, family, guardian, Care Manager, or referral source.
• -Coordinate the referral process from initial inquiry through enrollment or referral disposition.
• -Maintain timely communication regarding the status of each referral.
• -Review available OPWDD-related documentation to support the intake process.
• -Obtain and organize required documentation, which may include eligibility documentation, assessments, psychological evaluations, medical records, service plans, authorizations, demographic information, consent forms, and other required records.
• -Coordinate with the appropriate parties when documentation is missing, expired, incomplete, or requires clarification.
• -Verify that documentation received is consistent with agency and program requirements.
• -Maintain organized participant intake files and ensure that records are complete and accurate.
• -Ensure documentation is handled confidentially and securely.
• -Assist with preparing records for internal reviews, quality assurance activities, audits, and regulatory requests.

• -Communicate with Care Managers regarding referrals, requested services, documentation, and enrollment.
• -Coordinate with agency program managers to determine service availability and appropriateness.
• -Assist with coordinating intake appointments, assessments, interviews, and enrollment meetings.
• -Review relevant service plan information to understand the individual’s identified needs and desired outcomes.
• -Communicate with authorized representatives regarding the status of referrals…