Temp. Patient Office Assistant

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TEMP Medical New York, NY, US

6 days ago Requisition

Salary Range: $21.97 To $23.62 Annually

Harlem United is the parent company for Upper Room AIDs Ministry (URAM). URAM provides the healthcare services from the Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service.

The incumbent in this job will perform various customer service duties including responding to inquiries, obtaining information, and providing information on Upper Room AIDS Ministry and its services within legal guidelines and agency policies. The primary responsibility is for the intake and registration of clients to the clinic, including insurance verification, fee assessment, and cashiering, presumptive eligibility for Medicaid, referrals, scheduling appointments and data input.

The incumbents in this job have routine access to individually identifiable health information including the clients’ entire medical records on a need-to-know basis only.

• Provide excellent customer service at all times
• Engage patient with a warm and friendly greeting
• Performs check ins, cancellations and rescheduling of client appointments
• Perform compete check outs (i.e adding to recall list or scheduling follow-up)
• Ensures accuracy of all client and visit data each day, verifying patient demographics, insurance, homeless status, and visit status daily.
• Inputs demographics and insurance information into EMR
• Prepare huddle sheets and attend daily huddles
• Call to inform patients when wait times exceed one hour
• Compete new patient welcome calls
• Answers telephones, directs calls and takes accurate messages
• Determines nature of patients’ visits for appropriate processes
• Maintains provider daily schedule for accuracy and correct as needed
• Registers new patients obtaining the required information and documentation (ie: all client insurance, demographics etc.)
• Provide material and introduction to new patents
• Confirm if referrals are needed and are eligible
• Verifies insurance coverage for all appointments.
• Assists patients in understanding their medical coverage; provides assistance with prior authorization for the day’s visit if necessary.
• Explains Health Center policy including payment of accounts and determines fee for service based on sliding fee schedule
• Disseminates information to clients, staff and others as appropriate
• Ensures completion and validation of all clients forms and documents including regular updates of information
• Creates and maintains electronic patient records including the assignment of chart numbers
• Scan required documents in the EMR
• Compete HIPPA forms
• Release fax machine and distribute to team members
• Informs patient of wait times and apologizes for any delay in services
• Promote use of patient portal and healthix at each visit
• Enroll patents in the patient portal, healthix and ADAP
• Refer clients to the referral specialist if necessary for additional information and assistance.
• Collects, documents and disburses revenue from patients including credit Cards
• Maintains and reconciles an accurate cash drawer daily
• Notify patients of connect balance and set up payment arrangements
• Communicate important messages to the patents (i.e monthly companion info flu shot etc)
• Offer limited set of resources to patients (Human United services and Prepare resource…