Quality Engineer

Description Overview

• Assists with investigations and documentation of quality-related complaints, inquiries, and requests for assistance from consumers, customers, regulatory agencies, and 3rd-party product assessments regarding Perrigo drug and device products per regulatory requirements.

• Coordinates documentation and investigation of quality-related complaints and, if associated, adverse drug event reports for company OTC and device products.
• Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries; partners with Perrigo and third-party plants to ensure timely and proper technical investigation and complaint documentation.
• Arranges credit and reimbursement for complainants through customer service; prepares final written reports and responses with investigation results for consumers or healthcare professionals.
• Coordinates across Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers; notifies management of issues that may require regulatory reporting and/or potential product recall.
• Maintains and updates computer database to track complaints and adverse event reports.

• Bachelor’s degree.
• Minimum of 2 years of experience.

• Competitive compensation, benefits for you and your family, and career development opportunities.