Patient Financial Services Representative

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Upper East Side/NYC, NY

East River Medical Imaging (ERMI) is an independent radiology center serving patients and referring providers for over four decades. With locations on Manhattan’s Upper East Side and White Plains, ERMI is known for advanced technology, top-quality imaging services, and a warm, caring environment. Our team is dedicated to personalized, compassionate care that puts patients at ease and builds trusted, lasting relationships.

We are seeking an individual with an exceptional background in collections and customer service to join our Patient Financial Services team.

Day‑to‑day responsibilities include:

• Ensure unpaid and partially paid balances are resolved efficiently, timely and within stated goals.
• Collect patient balances and establish payment plans as needed.
• Remind patients when payment plans are overdue.
• Answer phones, respond to inquiries and triage calls.
• Inform patients about the Patient Portal for registration and details of all services available.
• Coordinate efforts with other internal teams.
• Fulfill clerical responsibilities which may include sending/receiving/scanning medical records, hospital notes & referral information.
• Other duties as assigned.

ERMI offers a supportive, collaborative culture where excellence and compassion go hand in hand. Patient Financial Services Representatives are valued members of the care team and work in a patient‑centered culture that prioritizes quality over volume.

Benefits include:

• Beautiful, modern facility.
• Team‑based culture with strong support.
• Pay rate $21.00/hour – $24.00/hour, based on experience.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off + paid holidays.

You’ll be a great fit if you have:

• 1 to 2 years of collection and billing experience in a physician‑based office setting.
• Ability to communicate effectively and build rapport with patients and colleagues and to respond in a tactful and professional manner.
• Experience as a multi‑tasker, team player, and problem solver.
• Commitment to follow HIPAA privacy and security standards.
• Organized and detail oriented with a focus on accuracy and thoroughness.
• Proficiency using a Windows‑based computer and standard business applications including MS Excel, Word, and Internet Explorer/Chrome.
• Ability to work with minimal supervision while coordinating tasks with other employees.
• Strong work ethic and emphasis on attention to detail.
• Excellent customer service, communication, and organization skills.