Chiropractic Aide​/Front Desk Receptionist

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Full Time Middle Island, Middle Country, NY, US

7 days ago Requisition

Salary Range: $21.00 To $24.00 Annually

Chiropractic Front Desk Receptionist
Groth Pain & Spine — Long Island, NY

Be the Welcoming First Point of Contact for Our Patients

The Chiropractic Front Desk Receptionist plays a vital role in creating a welcoming, organized, and efficient front-office experience for patients seeking pain management and chiropractic care. This position manages patient check-in and check-out, scheduling, insurance verification, and communication between patients, providers, and clinical staff — all while maintaining the accuracy, professionalism, and compassion patients deserve in a fast-paced medical setting.

Essential Functions

• Greet patients and visitors in a professional, compassionate manner
• Verify patient identity, update demographics, and ensure completion of required forms and consents
• Manage patient check-in and check-out to support efficient clinic flow

Scheduling & Appointment Coordination

• Schedule all new and current patient visits, follow-ups, procedures, and diagnostic appointments
• Maintain accurate provider calendars and adjust scheduling to accommodate urgent needs
• Communicate appointment instructions, preparation requirements, and clinic policies

Phone & Communication Management

• Answer and triage incoming calls on a multi-line phone system
• Relay messages to providers and clinical staff promptly and accurately using Microsoft Teams and Outlook
• Provide general information regarding services, hours, and patient expectations

Insurance & Financial Processing

• Verify insurance coverage and benefits prior to appointments
• Collect copays, deductibles, and outstanding balances

Medical Records & Documentation

• Maintain organized electronic and paper charts in accordance with HIPAA
• Scan, upload, and route documents to appropriate staff
• Process incoming referrals and ensure required documentation is complete

Front Office Administration

• Maintain cleanliness and organization of the reception and waiting areas
• Manage incoming and outgoing mail, faxes, and correspondence
• Provide clear, empathetic communication to patients experiencing pain or distress
• Assist patients with questions about clinic processes, paperwork, and follow-up care
• De-escalate concerns and direct patients to appropriate staff for clinical issues
• Coordinate with medical assistants, providers, billing staff, and management to support seamless patient care
• Participate in staff meetings, training, and workflow improvement initiatives

Compliance & Safety

• Follow all HIPAA, OSHA, and clinic policies
• Maintain confidentiality and protect patient information at all times
• Report safety concerns or incidents to management promptly
• Build and maintain positive, quality relationships with both colleagues and patients
• Demonstrate a consistent commitment to exceeding patient expectations
• Respond positively to patient concerns with effective problem-solving
• Interact professionally and positively with all internal and external contacts

Qualifications & Skills

• Ability to learn and effectively use the software programs utilized by the practice
• Strong verbal and written communication skills
• Ability to work independently and collaboratively as part of a team
• Commitment to the mission and goals of Groth Pain & Spine

Mandatory Reporting

Groth Pain & Spine maintains zero tolerance for non-compliance with policies and procedures addressing situations that endanger the welfare of minors, including all applicable state mandatory reporting laws.

Physical Demands

The physical demands described here are…