Receptionist, Healthcare

Job Title:

Medical Receptionist – Audiology Office (Phones & Data Entry).

Location:

Brooklyn / Queens / Manhattan – Audiology practice. About Us. Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment.

• Phone & Patient Communication:
  Answer high volume of incoming calls in a professional, warm manner.
• Schedule, confirm, and reschedule patient appointments.
• Check voicemails and return calls promptly.
• Provide basic information about services, locations, and hours.
• Transfer calls to the appropriate provider/office when needed.
• Front Desk & Admin:
  Greet patients and check them in/out.
• Verify and update patient demographics and insurance information.
• Collect copays and outstanding balances when applicable.
• Maintain a neat, organized, welcoming front desk area.
• Data Entry:
  Enter patient information into EMR/practice management system accurately.
• Scan and upload documents (, insurance cards, referrals, audiograms, etc.).
• Update notes and appointment statuses in the system in real time.
• General Support:
  Communicate with audiologists and support staff regarding schedule changes or urgent issues.
• Help with basic office tasks: filing, faxing, printing, emailing documents.
• Follow office protocols for HIPAA and patient privacy.

• Experience:
  
  Prior medical office or front desk experience strongly preferred.
• Experience in audiology, ENT, or other specialty is a plus but not required.
• Skills:
  
  Excellent phone etiquette and clear, friendly communication.
• Strong typing and data entry skills with attention to detail.
• Comfortable working with computers, email, and multi-line phone systems.
• Able to multitask and stay calm when phones are busy.
• Personality:
  Patient, kind, and professional with all patients.
• Team player who is reliable and punctual.
• Willing to learn audiology-specific terminology and office workflows.
• Language:
  English required.
• Bilingual (English/Spanish or English/Russian/other) is a big plus.

• Schedule:
  
  Full-time (e.g., Monday–Friday, 9am–5pm). Some flexibility for evenings or Saturdays is a plus.
• Compensation:
  Competitive hourly rate based on experience, plus potential performance bonuses.
• Benefits may include paid time off and holidays (can adjust based on what you offer).

• Experience:
  
  Required
• Languages:
  
  English – Advanced. Spanish – Advanced
• Employment:
  Full-time
• Schedule:
  
  9AM-5PM
• Salary: $18 – $20 hourly
• Starting time:
  Immediate start!

Audiological Diagnostics is a fast-growing NYC audiology practice focused on excellent patient care, accurate hearing testing, and a supportive team environment.