Hybrid Medical Assistant​/Front Desk Receptionist

Hybrid Medical Assistant / Front Desk Receptionist

The
Hybrid Medical Assistant / Front Desk Receptionist
is responsible for providing comprehensive patient support throughout the urgent care visit by performing both clinical and administrative duties. This position serves as a critical link between patients, providers, and the clinical and administrative teams. The Hybrid Medical Assistant / Front Desk Receptionist provides exceptional customer service while assisting with patient registration, insurance verification, scheduling, payments, medical records, clinical intake, diagnostic testing, phlebotomy, procedures, and other patient-care responsibilities under the direction and supervision of the medical provider.

This position requires the ability to transition seamlessly between front desk and clinical responsibilities based on patient volume and the needs of the center. The individual must demonstrate professionalism, discretion, diplomacy, strong communication skills, flexibility, sound judgment, and the ability to work effectively in a fast-paced urgent care environment. The position must exemplify the core values of the organization while maintaining patient confidentiality, privacy, comfort, and trust in accordance with organizational policies and HIPAA requirements.

• Welcome and greet patients and visitors in a friendly, professional, and helpful manner.
• Provide excellent customer service to patients, families, visitors, and staff.
• Answer incoming telephone calls, provide information according to facility policies and procedures, route calls appropriately, and take accurate messages.
• Register new and established patients accurately in the computer system.
• Verify and update patient demographic and medical information at each visit.
• Verify insurance eligibility and benefits.
• Collect copays, deductibles, coinsurance, outstanding balances, and other applicable payments.
• Inform patients of existing balances and request payment prior to being seen when appropriate.
• Schedule patients and assist with appointment coordination.
• Assist patients with required forms and documentation.
• Maintain accurate and complete patient records and documentation.
• Maintain confidentiality and comply with all HIPAA and privacy requirements.
• Maintain an organized, clean, and professional front desk and patient waiting area.
• Perform general administrative duties including filing, faxing, copying, scanning, data entry, and other office functions.
• Assist other departments and staff members as needed to maintain efficient patient flow.

• Obtain and accurately document patient vital signs, including height, weight, blood pressure, pulse, respiratory rate, temperature, and oxygen saturation.
• Prepare patients for examinations, procedures, and treatment.
• Perform clinical testing as directed by the provider, including urinalysis/urine dipstick, urine cultures, pregnancy testing, rapid strep/throat cultures, rapid flu testing, pertussis swabs, rapid mono testing, blood glucose testing, wound cultures, and other point-of-care testing as trained and authorized.
• Perform DOT and Non-DOT drug screens following appropriate training and certification.
• Assist with DOT and Non-DOT physicals, including audiograms, spirometry, visual acuity testing, and other required components.
• Perform EKGs.
• Perform phlebotomy and properly prepare, label, and transport specimens to the appropriate laboratory.
• Assist providers with examinations and procedures, including vaginal/rectal examinations, incision and drainage procedures, ear irrigations, eye irrigations, wound care, and other procedures as directed.
• Prepare and assist with nebulizer treatments.
• Respond calmly and appropriately during emergency situations and assist the provider and clinical team as needed.
• Execute provider orders accurately and efficiently.
• Complete nursing/clinical notes and required documentation accurately and thoroughly.
• Enter appropriate CPT codes and other required clinical information.
• Perform patient follow-up calls as directed by the medical provider, including scheduled callbacks.
• Do not provide medical results or clinical information to patients by telephone unless specifically authorized and directed according to company policy.
• Maintain appropriate clinical documentation and ensure patient information is entered accurately into the medical record.
• Work under the supervision and direction of the provider and…