Patient Care Coordinator​/Care Coordinator

Patient Care Coordinator / Care Coordinator

Our Client is seeking a highly organized and service-oriented Patient Care Coordinator / Care Coordinator to manage an assigned caseload of patients and ensure consistent, reliable home care services. This role will be responsible for maintaining patient coverage, maximizing authorized-hour utilization, coordinating caregivers, communicating with patients and their representatives, and working closely with MLTCs, healthcare providers, and internal departments to resolve service-related issues.

The ideal candidate will bring strong communication, organization, follow-through, and problem-solving skills, with the ability to manage a high-volume caseload in a fast-paced healthcare environment. Experience in home care, healthcare coordination, scheduling, customer service, or a related field is preferred.

This is an onsite opportunity for a hands-on coordinator who takes ownership of patient needs, responds with urgency, and is comfortable managing multiple priorities while maintaining accurate documentation and a high level of service.

Location:

Long Island City, NY

Job Type: Full-Time

Compensation: $50K - $60K per year + Benefits

• Manage an assigned caseload of patients and oversee the day-to-day coordination of home care services.
• Ensure patients are appropriately staffed with reliable caregivers who meet their schedules, needs, preferences, and plans of care.
• Proactively address open shifts, caregiver call-outs, caregiver changes, and other staffing issues to prevent gaps in patient care.
• Monitor patient utilization percentages and ensure authorized hours are staffed and utilized appropriately.
• Identify patients with low utilization and take prompt action to improve utilization and resolve barriers to service.
• Maintain regular communication with patients and/or their representatives regarding satisfaction, service status, changes, and concerns.
• Communicate professionally with caregivers regarding schedules, patient needs, attendance, and changes in service.
• Communicate with MLTCs and other payors regarding patient services, authorizations, changes, concerns, and required follow-up.
• Closely monitor patients who are hospitalized, on hold, temporarily suspended, or otherwise not receiving services.
• Follow up promptly with patients, families, hospitals, MLTCs, and other appropriate parties to determine when services can resume.
• Take ownership of restarting services as quickly as appropriate, including confirming authorizations, coordinating staffing, updating schedules, and ensuring proper follow-up.
• Maintain accurate tracking of patients who are hospitalized, on hold, or experiencing service interruptions until services resume, the patient is discharged, or a final status is confirmed.
• Follow up promptly on missed visits, uncovered hours, hospitalizations, service interruptions, and changes in patient status.
• Work closely with staffing, intake, nursing, compliance, payroll, and other internal departments to resolve patient and caregiver issues.
• Complete all required reports accurately and within established deadlines.
• Document patient, caregiver, MLTC, hospital, and other communications accurately and in a timely manner.
• Escalate urgent patient, caregiver, authorization, or service issues to management when necessary.
• Maintain accurate patient schedules and records within the agency's systems.
• Build strong relationships with patients and caregivers while maintaining professionalism, accountability, and appropriate boundaries.
• Meet departmental expectations and performance goals related to staffing, utilization, responsiveness, documentation, patient-status follow-up, and patient satisfaction.
• Take ownership of outstanding patient issues and follow…