Client Access Float PRN

Job Description:

Job Title:

Client Access Representative (Float)

Floating between different locations in Columbia, MO

Customer Service

PRN

To perform complex/multiple clerical support functions within clinician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters. This position will be expected to float multiple clinic locations depending on where the need is within the region.

The Client Access Representative Float is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.

• Arrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into computer system, and providing any requested information to clients.
• Schedule clinicians’ appointments and obtaining the clients benefits and eligibility.
• Bump, cancel and handle no-show appointments according to established process.
• Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.
• Provide leadership with perception of clinician office practice services.
• Request, prepare and ensure the completeness of the client health record.
• Collect and make change for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.
• Compare daily cash amounts against daily transactions in order to ensure that records balance.
• Verify and coordinate client referrals.
• Effectively utilize all appropriate applications of the Electronic Medical Records.
• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.
• Effectively manage dynamic, potentially stressful client encounters.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Participate in service monitors and quality improvement programs.
• Use excellent guest relations skills in all interactions with clients, visitors and staff.
• Perform additional duties and projects as assigned by leadership.

• Receives minimal instruction on day-to-day work and receives general instruction on new assignments.
• Excellent oral, written and interpersonal communication skills required.
• Must have strong customer service orientation skills.
• Able to multi-task while being a team player.
• Excellent typing skills and ability to work with a computer.
• Flexibility and open to floating to different multiple locations.
• Reliable transportation to get to area assigned.

• High school diploma or GED required.
• Minimum of 6 months of experience with customer service.

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

ADA Consideration - Sedentary work:
Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects,…