Bilingual English​/Cantonese​/Mandarin Service Account Manager Associate

Improve the lives of others while Caring. Connecting. Growing together.

2386696

This position is Onsite. Our office is located at 136-02 Roosevelt Ave, Flushing, New York 11354.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At United Health Group
, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin
, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications—while collaborating closely with a 7-member onsite team.

This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will

Primary Responsibilities:

• Customer Services responsibilities
  - Full M&R and DSNP training
  • Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to:
  • Benefits
  • Policies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc )
  • Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed)
  • Fulfills material requests for Members
  • Translations (company letters, as interpreter to work with other vendors)
  • Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members
• Member Services Quality Programs Supports
  • Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects)
  • Support House Call program/activities at retail sites
  • Attend in person MES event and assist on Q&A sessions
  • Arrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc)
  • As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan’s star rating
  • Attend community activities to promote retails
• Medicare Sales and Enrollment Supports
• Must obtain Health license and Complete Medicare certification to support enrollment
• Introduce plans to Members and Prospects for conversions and new enrollments
• Need to handle Member conversion applications process and sign-up Medicare prospects as sales back up
• Promote sales-related seminars and events at retail

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 3+…