Bilingual Intake Specialist Home Care

Intake Specialist for Home Care

Brooklyn, NY

Pay: $25.00-$26.00 per hour

This is a fully in-person position, stationed out of our Brooklyn office.

In order to be considered for this position, a candidate MUST have at least 1 year experience in home care.

• Bilingual English
  - Spanish / English
  - Creole preferred.

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth.

They include:

• Employee Recognition Programs:
  We acknowledge and celebrate your contributions.
• Comprehensive
  
  Health Benefits:
  
  We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off:
  We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits:
  We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance:
  We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development:
  Empowering you to thrive and grow.
• Employee Assistance Program:
  Supporting the well-being of you and your family.
• Perks Program:
  Exclusive deals and offers on products, services, and experiences you need and love.

The Intake Specialist is responsible for handling initial intake information for patients requesting home care services.

• Bilingual English
  - Spanish / English
  - Creole preferred.

• Receives and processes referrals received via various modalities
  - Marketers, Call-ins, web leads, community walk-ins, etc.
• Answers phones and gathers all required information to work towards admissions for referrals under MLTCs, MCOs, Private Pay and any other Medicaid centered approvals.
• Inputs data and maintains notes and pertinent information in the referral management system.
• Maintain accurate and organized records of all intake activities and documentation
• Verifies insurances and long-term insurance benefits.
• Basic evaluation of clients' needs to determine eligibility for home care services.
• Communicates with patients and their families throughout the life of a referral through to the start of cares.
• Communicates with contract agencies regarding the status of services and to obtain the authorization for those services.
• Advises clinical team, case acceptance and coordination teams of upcoming enrollments to ensure appropriate staffing.
• Monitors all emails and responds in a timely manner.
• Monitors and follows up on all referral under their workflow in the referral management system on a daily basis.
• Reviews all authorizations received to ensure accuracy for proper entering by the authorization team.
• Communicates clearly, following company guidelines, with other departments to ensure a smooth transition of enrollments for consumers.
• Admits all cases upon completion of Start of Cares (SOCs) in the referral management system.
• Stay updated on LHCSA regulations, Medicaid/Medicare guidelines, and insurance requirement.
• Perfo…