Patient Service Specialist- Internal Medicine

Patient Service Specialist –Internal Medicine- (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Internal Medicine is seeking a Full
- Time Patient Service Specialist to join our dedicated team serving Centerway, NY location. This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Full-time position Typical hours:
Monday - Friday 8 - hour shift any time between 7:00am - 6:00pm

• Competitive compensation
• Comprehensive health coverage
• Immediate PTO accrual
• Retirement plan with employer contributions
• Career development and advancement opportunities
• Tuition assistance programs
• Employee wellness and support resources

• Forbes Best Employers for Healthcare Professionals – 2025
• Newsweek:
  America’s Greatest Workplaces – 2025/2026
• Becker’s Best Places to Work – 2024, 2025

• Guthrie Centerway Internal Medicine
  - The Centerway office offers appointments with specialists in more than 22 areas of medicine
• Corning Centerway Internal Medicine provides primary care for adults, from the teenage years through later life. The practice focuses on the prevention, diagnosis, and treatment of adult diseases with care tailored to each patient's needs.

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self-motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

• 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
• 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
• 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
• 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
• 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‑certifications and referrals.
• 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie…