Client Care Specialist

A Client Care Specialist 1 (CCS1) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS1s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care. A CCS1 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability.

With a versatile skill set and a dedication to seamlessly transitioning between HIV testing duties and administrative and front office roles, CCS1s contribute to a positive patient experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a CCS1 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we

are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our

employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The CCS1 will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing duties related to HIV testing, processing patient referrals, identifying and verifying insurance coverage, and performing front office administrative duties. By actively participating in cross-functional rotations, and promoting adaptability, they will be developed across multiple healthcare center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.