Medical Receptionist; Care Team Associate ; Clove Road

Careers at Advantage Care Physicians:
At Advantage Care Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

To protect the health and safety of our workforce, members, patients, and the communities we serve, Advantage Care Physicians require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of
1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or
2) objection on the basis of sincerely held religious beliefs and/or practices.

Advantage Care Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us.

Summary of Position

• The Care Team Associate I serve as members of the Care Team and supports the team with non-clinical services and administrative tasks which are population health focused. The position works under the supervision of the
• Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate I must understand basic medical terminology, demonstrate customer service excellence, and support the care team to provide best in class care to our patients.

Principal Accountabilities

• Provide general nursing care to patients including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age-related characteristics, needs related physical development, communication, socialization and safety, in collaboration with other members of the care team.
• Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients’ and guests’ needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical care issues as needed.
• Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues.
• Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient’s demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned.
• Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical…