Patient Service Representative- Registration

• Base Pay $18.00 - $23.00 / Hour
• Employee Type Full Time

Great Lakes Medical Imaging (GLMI)

Reports to:

Registration Manager Shift: Day Shift Status:
Non-Exempt Pay:
To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles, and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18–$23 per hour.

The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration and check-in services to GLMI patients while supporting a positive and professional patient experience throughout their visit. Strong communication, organization, and teamwork are essential in this fast-paced medical imaging environment.

Greet and identify patients and visitors upon arrival

Direct patients to complete pre-exam paperwork using company systems

Review patient charts to ensure accurate and complete documentation

Obtain additional patient information as needed

Verify and confirm insurance coverage and authorizations

Communicate unexpected delays and assist with patient flow

Maintain a neat and organized waiting area

Collect and document payments including copays, deductibles, and balances

Schedule and reschedule appointments according to practice guidelines

Perform related duties as assigned; overtime opportunities may be available as needed

Answer multi-line phone system and direct calls appropriately

Acquire necessary medical records via phone, fax, or in person

Route and sort documents within digital fax system

Assist patients with GLMI Patient Portal requests

Access and utilize medical systems as assigned

Strong computer skills including information systems and Google-based programs

Excellent verbal communication skills (in person and phone)

Strong customer service skills and professionalism

Effective problem-solving abilities

Experience in radiology or medical terminology preferred

Ability to perform duties listed above with or without reasonable accommodation

High School Diploma or equivalent required

Prior administrative or medical office experience preferred

May lift up to 25 pounds

Ability to stand, walk, sit, and use keyboard for extended periods

Ability to communicate clearly with patients face-to-face and by phone

Ability to work in a fast-paced office setting

Ability to make decisions and think quickly

Mindset, Values, and Behaviors

MINDSET:
Compassion, at every interaction

Greet with eye contact and share a smile.

Interact with patients at their pace and level.

Demonstrate patience and compassion when interacting with patients.

Act on opportunities to go above and beyond.

Quality
- Strive for Excellence

Share information, knowledge, and expertise.

Ask for, accept, and use feedback.

Anticipate and prevent potential problems.

Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).

Take personal responsibility for your work area and the quality of your work.

Look for and act on opportunities for continuous improvement.

Teamwork
- Perform as One Team

Speak positively about Great Lakes, team members, and patients.

Recognize and share successes of the Great Lakes Way in action.

Proactively offer to help others.

Be flexible and embrace changes with a positive attitude.

Contribute to a fun, energetic, and positive work environment.

Practice blameless problem solving, assuming the positive intentions of others.