Care Manager, Manhattan; Bilingual

Responsibilities

• Manage a caseload of Medicaid members requiring intensive care coordination
• Develop and maintain person-centered care and crisis plans
• Coordinate services including primary care, mental health, substance use, housing, and benefits
• Conduct regular field visits in homes, hospitals, shelters, and community settings
• Respond to real-time alerts (hospitalizations, ED visits, incarcerations) and manage care transitions
• Collaborate with interdisciplinary teams and external providers
• Document all member interactions accurately and timely in the EHR
• Support chronic disease management, wellness education, and self-advocacy
• Participate in team huddles, case conferences, and quality improvement efforts

• Associate’s degree with 3+ years of relevant experience
• Bachelor’s degree in human services field (social work, public health, psychology, etc.) with at least 1 year of relevant experience

• Case management or care coordination experience strongly preferred
• Field-based or community work experience a plus
• Comfort working with high-acuity, complex populations
• Strong documentation, time management, and organizational skills
• Ability to work independently and manage competing priorities
• Proficiency with EHRs and basic Microsoft Office tools
• Willingness to travel throughout the community
• Bilingual Spanish/English strongly preferred

• Are comfortable spending a significant portion of your time in the field
• Can stay organized in fast-paced, sometimes unpredictable situations
• Communicate clearly with members, providers, and teammates
• Believe systems navigation is a core part of healthcare
• Want mission-driven work with real responsibility and accountability
• Compensation range is $23-27/hour

Care Collab is a mission-driven care management agency that delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We seek to help our members avoid hospitalization by improving their health equity and access to care. We work at the intersection of healthcare, housing, behavioral health, and social services—helping people navigate systems that weren’t built for them.

If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here. We provide opportunities to impact our local NYC communities while growing skills and advancing within care management.

Care Collab is a Medicaid care management organization serving high-acuity populations across New York City, Westchester, and Nassau County. We work with individuals who have complex medical, behavioral health, and social needs, including serious mental illness, substance use disorders, chronic conditions, and housing instability.

• Access medical and behavioral health care
• Navigate social services and housing resources
• Stay engaged in treatment
• Avoid unnecessary hospitalizations and emergency room visits