Manager OPWDD- Services

POSITION SUMMARY

The primary role of the Residential Manager is to ensure that all of the needs of the people supported in the program are met while working in partnership with them. These needs include, but are not limited to ensuring their rights are both promoted and respected, supporting their health and safety and working with them to identify and realize their personal outcomes.

In order to accomplish this, the Residential Manager leads a team of Direct Support Professionals or Community Support Specialists and in conjunction with clinical providers works alongside the people they support to develop plans to meet the individuals’ needs. The Residential Manager is also responsible for ensuring that these plans are both followed and documented in an appropriate and timely manner.

• Works in partnership with the people we support to ensure that their rights, health, safety and personal outcomes are being supported at all times.
• Advocates with the people we support in a variety of situations.
• Works with the people we support to teach them new life skills.
• Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles.
• Maintains ongoing communication with the individual, family members and other collateral providers involved with the program and individuals served.
• Possesses and uses general business operations knowledge to guide the team and the program and ensure successful servicing of people we support.
• Exercises discretion and independent judgement with respect to matters of significance to ensure smooth running of operations.
• Manages personnel by supervising, training, evaluating, and observing assigned team members.
• Interviews, hires, develops and retains high quality staff.

• Ensures that all required documentation is completed appropriately and in a timely manner.
• Works in partnership with external providers (employers, day services, etc.) to ensure that all supports and services provided are in alignment and designed to meet the needs of the people living in the residence.
• Prevents, recognizes and reports abuse toward the people we support.
• Ensures residence and individual finances are balanced and in compliance.
• Fulfills on-call responsibility and covers DSP/CSS/DSS responsibilities.
• Ensures all team members in the residence are fulfilling the roles and responsibilities of their positions by providing supervision and guidance to all team members working in the residence on an ongoing basis.
• Addresses performance issues through performance improvement or corrective action measures.
• Manages and approves team members’ time worked in the residence while ensuring there are sufficient team members to meet the needs of the people living in the residence at all times.
• Ensures that the residence, including the external property, is clean, safe and attractive at all times.
• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.

• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working…