CPC Processor Customer Support

Role overview

Customer Support Processor responsible for helping resolve release-of-information questions and account issues involving medical-record requests. The work combines phone-based service, written follow-up, accurate documentation, and strict confidentiality in a healthcare information environment.

• Answer and place business calls while providing professional, accurate, and timely customer service.
• Handle release-of-information inquiries received by phone, email, or written correspondence.
• Investigate issues, determine appropriate resolutions, and communicate outcomes clearly.
• Record calls, inquiries, actions, and resolutions in the required software systems.
• Follow department procedures, maintain productivity and quality standards, and protect confidential information.
• Communicate promptly with colleagues and managers about problems, complaints, incidents, or process concerns.

• High school diploma or equivalent from an accredited institution recognized by the relevant education authority.
• Friendly, professional communication style and strong customer-service skills.
• Experience using a multi-line telephone system.
• Computer proficiency, including intermediate or advanced Microsoft Office knowledge; one year of related experience is beneficial.
• Strong organization, attention to detail, and ability to work accurately at pace.
• Ability to complete annual HIPAA training and pass a 90-day release-of-information certification course with a score of at least 85%.

• Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading and document editing.

• Monday–Friday schedule, 7:30 a.m.–5:30 p.m. Eastern Time.
• The stated estimated base pay range is $15.00–$18.32 USD per hour, depending on location, responsibilities, skills, experience, and other role requirements.
• The position is not eligible for employment sponsorship. Post-offer health screenings or vaccination documentation may be required for some assignments.