Concierge​/Patient Representative - Wyandanch

The Concierge/Patient Representative greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session, and answers phones. Responses to any given area if called regarding disruptive patient behavior, summons police when necessary, observes patient behavior and rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities include but are not limited to properly recording outside visitors in the log, assisting with Health Center deliveries, registering patients, and covering lunch breaks as needed.

Trained in all aspects of Patient Representative roles and responsibilities in order to cover shifts as needed. Responsible for providing patient‑centered care and facilitating patient access to services in a pleasant, knowledgeable, efficient manner, communicating with a diverse population using well‑developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.

• Maintains orderly flow of patients to services and places patients in paperwork during registration process.
• Observe patient behavior and informs Management if patients become disruptive.
• Makes 3–5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift).
• Assists other facility staff as requested.
• Able to activate and de‑activate the Health Center Alarm System and assume the role of the Fire Warden.
• Properly record outside visitors in log.
• Assist with Health Center supplies deliveries.
• Assist with daily reception activities and ensuring that all processes needed for patient services are initiated.
• Communicates effectively with team members and patients; all aspects of service.
• Responsible for telephone and mail contact with patients.
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
• Verifies all insurance and sets fees based on the sliding scale fee.

Minimum Education Requirement:
High school diploma/ GED. Minimum Work-Related

Experience:

0‑2 years.

Bilingual Spanish is preferred.

Job type:
Full‑time. Pay: $20.00 - $23.13 per hour.