Experienced Virtual Medical Assistant; Associate

Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

• Managing patient scheduling for appointments, surgeries, and procedures

• Handling prescription refills and coordinating medications

• Performing insurance verification and supporting medical billing processes

• Maintaining and updating patient medical records

• Supporting telehealth consultations and virtual care coordination

• Facilitating communication between patients, families, and medical staff

• Providing general administrative and operational support to assigned clinics or providers
  
  Required Qualifications:

• BS Nursing or allied health graduate (registered or underboard)

• Background working in a BPO healthcare account or clinical/hospital setting

• US healthcare insurance verification experience

• Prior HIPAA/PHI handling experience or HIPAA training

• Professional fluency in English (written and verbal)

• Able to work a fixed night shift

• Work-from-home setup with a laptop/PC, reliable internet connection, and headset
  
  Preferred Qualifications:

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)

• Experience using EMR/EHR systems such as Epic, eClinical
  
  Works (ECW), or Athenahealth

• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

• Competitive Pay

  • Paid training
  • Annual salary increase
  • 10% night differential & holiday pay
  • Attendance bonus
  • Career advancement & incentives

• Health & Protection

  • Free HMO after training
  • 1 free dependent (Year
    1)
  • Up to 2 dependents (under 5 years tenure)
  • HMO upgrade at Year 5
  • SSS, PAG-IBIG, Phil Health

• Paid Time Off

  • Service Incentive Leave (prorated)
  • Sick & Vacation Leave
  • Bereavement, Maternity/Paternity
  • Solo Parent & Gynecologic Leave
  • Tiered leave credits
  • Convertible leave credits

• Financial & Long-Term Benefits

  • 13th month pay (June & December release)
  • No-interest cash advance (after 1 year, subject to conditions)
  • FWD retirement fund (Year 4 eligible, Year 7 fully covered)
  • Year-end performance incentive
  • Milestone recognition packages

• Work Environment

  • Company equipment + IT support
  • Work-life balance
  • Performance appraisal
  • Continuous learning
  • Inclusive, values-driven leadership