Coordinator Patient Accounts

Position Overview

The Customer Service Representative at United Health Services (UHS) helps patients navigate billing questions and account needs with accuracy, compassion, and respect. This role supports patient account follow-up, payment arrangements, and financial assistance processes while working with patients, providers, and payers. By maintaining privacy, building trust, and delivering responsive service, the Customer Service Representative contributes to a positive patient experience and effective revenue cycle operations.

As part of a collaborative, people-focused team, every connection helps support the health and well-being of the communities UHS serves.

Primary Department, Division, or Unit:

Enterprise Services, UHS Revenue Cycle Operations

Primary

Work Shift:

Day

Regular Scheduled Weekly

Hours:

40

Compensation Range:

$17.98 - $25.17 per hour, depending on experience

Essential Functions:

• Respond to patient telephone inquiries and written correspondenceregardingpatient accounts to supporttimelyresolution of billing concerns
• Review and analyze patient accounts to determine appropriate billing, payment, and follow-up actionsin accordance with reimbursement guidelines
• Maintainaccurateand complete account documentation to ensure continuity, transparency, and appropriate escalation of account activity
• Coordinate with patients, providers’ offices, and insurance companies to resolve billing issues andfacilitatepayment outcomes
• Assist patients and families with financialassistanceapplications and payment arrangements to support access to care and account resolution

Scope and Impact:

• Contribute directly to patient satisfaction and revenue cycle outcomes throughaccurateaccount follow-up and customer-focused service
• Exercise judgment within established billing, claims processing, and escalation guidelines to resolve routine and complex account issues
• Work under general supervision with accountability for assigned accounts, correspondence standards, and follow-up timelines

Compliance and Professional:

• Apply knowledge of HIPAA requirements, reimbursement regulations, and organizational billing policies to all account activities
• Maintain required competencies and complete assigned training related to billing systems, compliance, and patient financial services within establishedtimeframes
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
• As applicable to your role, supportcybersecurityand data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments,monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
• Performadditionalresponsibilities asrequiredto meet department and organizational needs

Required:

• High School Diploma or equivalent

Preferred:

• Up to 1 year of direct experience performing the exact orvery similar duties required by the job within the same role or function
• Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public
• Up to 1 year of technical/systems experience using specialized tools, software, or equipmentrequiredfor the role
• Up to 1 year of healthcare experience working in the healthcare industry in any job function